The daily scheduled make-up of rooms is among the most frequent of operational tasks. Although some brands offer to do this less often for sustainability reasons, or in exchange for loyalty rewards, it still consumes much of your teams’ attention.
Much of a housekeeper’s day can be lost travelling to rooms that are either have Do Not Disturb active, or with a guest inside who asks them to return later. With smart controls, however, this information is already known, and the housekeeper could be informed before hauling equipment all the way to the door.
Better still, this information can be shared securely and in real time between hotel operational systems. A range of companies are already doing this, consuming the data from smart room control systems to dynamically reprioritize a housekeeper’s tasks throughout the day.
Within these app-based housekeeping systems, scheduled tasks can be automatically suppressed if a room has DND active, while rooms with a make-up request are moved to the top to be to attended first. The balance of scheduled tasks can be dynamically prioritized, with unoccupied rooms prioritized higher, as the system knows that the housekeeper will be able to get straight to work.
Such automatic prioritization maximizes efficiency by removing lost time and contributes to guest experience by fulfilling requests as quickly as possible and removing unnecessary interruptions. Automatic prioritization can also improve room turnaround times, helping guests with early check-in requests and reducing pressure during peak housekeeping hours.